IFT is committed to the ongoing improvement of the facilities at its 2 campuses in order to support the academic and personal development of students and scholars. That includes making available modern resources for study and for teaching, places for socialising, and living accommodation.

Students at IFT have access to specialised training facilities, including state-of-the-art classrooms, laboratories and demonstration kitchens, and an educational restaurant and an educational hotel. The latter has been undergoing a major revamp. The Institute also offers 2 libraries, electronic information services and computing facilities.

A number of infrastructure projects was carried out by the IFT Campus Service Team during academic year 2018/19, with the goals of enhancing the educational environment, ensuring occupational safety and health, promoting environmental protection, and improving campus accessibility for people with disabilities. In addition, service hours for technical support were extended, to assist those involved in evening classes at the Mong-Há Campus.

Improvements made to the IFT Taipa Campus included relocating the Health Care Room at Forward Building to the ground floor, and adjusting its operating hours, in order to improve access to the room and to its services for students. A new computer room was also made available at the Forward Building.

Additionally on the Taipa Campus, several improvements were made to the East Asia Hall student hostel to improve the living and study environment. One of the highlights was the introduction of a new multi-purpose room.

Occupational safety and health continued to be emphasised by IFT throughout academic year 2018/19. The Institute held several drills, covering a number of scenarios and involving different departments. The activities included fire drills which, along with fire safety talks, aimed to raise staff awareness on fire safety topics.

IFT also put on talks on topics related with occupational health, namely on influenza prevention, stress management, provision of first aid, and cardiopulmonary resuscitation.

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SUPPORTING STUDY

The IFT Library offers access to a wealth of information resources on tourism and hospitality. They include thousands of printed and digitally-stored publications.

The IFT Library has facilities at both of IFT’s campuses. During academic year 2018/19, their operating hours were further extended, so as to provide improved services on weekends and public holidays.

Throughout the academic year, a number of activities was organised, including “book-tasting” and “book-sharing” events. There were also activities to help users make good use of electronic resources available at the IFT Library. To mark the Spring Festival, a workshop was held on how to write poetic couplets.

The IFT Library is the only library in Macao, Hong Kong and Chinese Taiwan to be part of the World Tourism Organization’s (UNWTO) Depository Library programme. It is also the only academic library in Greater China to be included in the Depository Library scheme, which aims to expand public access to reports and other publications produced by UNWTO.

This IFT facility is a member of the Macau Academic Library Alliance, established in 2014. The Alliance enables students from the participating higher education institutions to borrow publications from any of the libraries in the corresponding institutions.
A delegation from the Macau Academic Library Alliance attended in August 2019 the 85th World Library and Information Congress of the International Federation of Library Associations and Institutions (IFLA), in Athens, Greece. The IFT Library was represented in the Macao delegation, and an IFT Library staff member was selected to be a standing member of IFLA’s Continuous Professional Development and Workplace Learning Committee. This will provide opportunities for IFT staff to work with library experts from around the world, helping to improve such services at IFT.

The IFT Library is also a board member of the Guangdong-Hong Kong-Macau University Library Alliance, established in 2017. During the latter organisation’s 2019 annual meeting – held in Qingyuan, Guangdong Province, in May – the Head of the IFT Library, Ms. Carmen Lei, took part in a session that shared with delegates information on training and exchanges between libraries at higher education institutions in Macao.

The Institute has earned various forms of international accreditation over the years. They are a sign that IFT is committed to developing sustainably by following appropriate policies and processes.

IFT operations have had ISO 20000 certification since 2013, showing they meet international standards for information technology service management. Institute operations received ISO 14001 Environmental Management System certification in June 2016, and then ISO 9001 Quality Management System certification in April 2018.

IFT is now preparing to apply for certification under the ISO 22301 Business Continuity Management System international standards. The goal is to ensure the Institute’s operations are supported by best practices in terms of business continuity and disaster preparedness. It is expected that such ISO certification will help increase awareness among the IFT community regarding disaster prevention and readiness in case of such events.

The certification process under ISO 27001 Information Security Management System standards is also in progress. It sets a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation’s information risk-management processes.

One of the commitments of IFT is to take a responsible approach to environmental issues. That includes setting targets for efficiency in its use of energy, water and non-renewable resources.

Each academic year, IFT takes part in a number of community events aimed at promoting awareness of environmental protection, including the local version of the global Earth Hour campaign, during which non-essential lights are extinguished for 60 minutes. To promote further awareness of energy-saving measures, the Institute organises a “No Elevator Day” at IFT to encourage students and staff to take the stairs instead of using the lifts.

“Healthy and Green Month” has been a feature of the IFT calendar each year since 2012. The annual series of events promoting environmental sustainability and healthy living is meant to encourage people to protect the environment, to save energy, to live healthier lives and to work safely. There was an aggregate of 3,470 sign-ups for the initiative’s activities in academic year 2018/19.

The IFT Educational Hotel, Pousada de Mong-Há, also plays a role in IFT’s environmental efforts. Prior to its temporary closure for a major refurbishment, it had a Macao Green Hotel Gold Award, a government-promoted accolade it first won in 2013 due to its efforts in environmentally-friendly operations.

© Published by the Institute for Tourism Studies, Macao • Colina de Mong-Há, Macao, China