The Macao Occupational Skills Recognition System (MORS) is a long-term endeavour by the IFT Tourism and Hotel School. It aims to improve the performance of workers in the hotel and tourism industry by certifying their skills to do front-line jobs. Workers can have their skills assessed and earn the appropriate MORS certificates. The certificates are recognised throughout the tourism industry in Macao.

The system was introduced in 2001 with the support of the European Union. The Pacific Asia Travel Association (PATA) has granted the scheme a PATA Gold Award in Education and Training.

At least 2 rounds of intensive preparatory courses and skills assessments are offered annually. Longer preparatory courses for the public were first offered in 2010 in an effort to keep the skills available to workers in the city in alignment with the demands of the rapidly-developing tourism and hospitality scene in Macao.

To complement the training scheme, IFT has held the MORS Gold Pin competition every year since 2002. The competition identifies outstanding performers in each of the jobs covered by the system. There were 20 competitors who claimed awards in the 2018/19 academic year.

Aside from MORS, IFT is also involved in other initiatives promoting vocational training. These include competitions. In January 2019, the Institute co-organised – in partnership with the Labour Affairs Bureau and the Macao Federation of Trade Unions – the first Vocational Skills Competition for Macao Integrated Tourism and Leisure Enterprises (Integrated Hospitality Services).

Page 60

“MORS PLAYS AN IMPORTANT ROLE IN ENHANCING THE QUALITY OF MACAO’S HUMAN RESOURCES IN TOURISM, AND IN FACILITATING THE UPWARD MOBILITY OF EMPLOYEES”

Mr. Lei Pou Loi
President of the Macao Hotel Employees Association

0
Number of people certified by MORS since its introduction in 2001

MORS-CERTIFIABLE OCCUPATIONS

Assistant cook (Western kitchen)

Bartender

Concierge and bell attendant

Cook in Chinese cuisine (elementary/intermediate)

Cook in Chinese dim sum (elementary/intermediate)

Customer relations officer

Front desk agent

Retail sales officer

Room attendant

Security officer for tourism and gaming industry

Travel consultant

Waiter/waitress (Chinese restaurant service)

Waiter/waitress (Western restaurant service)

Floral designer

Western pastry and bakery chef

© Published by the Institute for Tourism Studies, Macao • Colina de Mong-Há, Macao, China