Author - Macao Institute for Tourism Studies


服務質量管理在與顧客面對面交流接觸的行業中舉足輕重,不論是零售、酒店、旅遊還是會展策劃等行業,都與服務息息相關。為此,澳門旅遊學院旅遊會展及節目管理學士學位課程(中文學制)設置服務質量管理科目,讓學生了解組織所提供的服務是否整體一致、有否迎合顧客需求的重要性。 由陶嘉禮導師(Geraldo...

President’s Corner

A special place

IFTM’s unique positioning means students have access to a deep pool of exclusive opportunities, including exchange and internship programmes outside Macao, allowing them to be exposed to new ideas, and to broaden their horizons. Read More